Refund policy

Because our chocolate is fresh, handmade, and perishable, we cannot accept returns. If something is wrong with your order, we will make it right.

When to contact us

• Order received: contact us within 7 days of delivery.
• Order not received: contact us within 14 days of the ship date.

Please include photos of the product and packaging so we can review the issue.

What we offer

Depending on the extent of the problem, we will issue a full or partial refund. For orders that go missing, or that arrive in a condition that cannot be eaten, we may send a replacement at Cocoa Asante's discretion.

How refunds are issued

Approved refunds are returned to your original payment method. Your bank or card issuer may take a few business days to post it.

Subscriptions (Cocoa Club)

Cocoa Club is billed monthly, and all renewals process on the first of the month. You can cancel any time before 11:59pm ET on the last day of the month, which is the day before your renewal. Once a renewal has shipped it is not refundable. If a renewal has been billed but has not yet shipped, it is refundable within 12 hours of the renewal charge.

To start, email contact@cocoaasante.com with your order number and photos.